Privacy Policy

Last updated: 30 May 2026

Sous Sol respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, contact us, make an inquiry, attend our venue, interact with us online, or participate in events hosted at Sous Sol.

By using this website or interacting with Sous Sol, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

This website and the Sous Sol brand are operated by:

AERIS SERVICE SOLUTIONS SRL
CUI: 50430705
Trade Register No.: J2024016128000
Registered office: Calea Ion Zavoi 8, Bl. C4, Ap. BIR. 2, Sector 1, Bucharest, Romania
Venue address: Str. Franceză 38-42, 030167 Bucharest, Romania
Email: info@soussolbar.com
Phone: +40 731 539 483

In this Privacy Policy, “Sous Sol”, “we”, “us”, or “our” refers to AERIS SERVICE SOLUTIONS SRL and the Sous Sol venue.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation, also known as GDPR, AERIS SERVICE SOLUTIONS SRL acts as the data controller for the personal data it collects directly.

2. What personal data we collect

Depending on how you interact with Sous Sol, we may collect the following categories of personal data:

Contact and identity data

This may include:

• first name;
• last name;
• email address;
• phone number;
• company, brand, or organization name;
• message or inquiry details;
• preferred event date or reservation-related information;
• estimated number of guests;
• inquiry type, such as reservation, private event, workshop, partnership, press, artist inquiry, or general question.

Reservation-related data

Regular table reservations are made through ialoc, a third-party booking platform. When you use ialoc to book a table, ialoc may collect and process personal data according to its own privacy policy and terms.

Sous Sol may receive reservation information necessary to manage your booking, such as name, contact details, reservation date and time, number of guests, notes, and any other details provided during the booking process.

Event and private event inquiry data

If you contact us about private events, corporate events, tastings, brand activations, cocktail workshops, creator events, cultural events, or partnerships, we may process data such as:

• your name and contact details;
• company or brand details;
• event type;
• preferred date;
• number of guests;
• budget range, if provided;
• event concept, setup, or requirements;
• communication history related to the inquiry.

Marketing data

If you agree to receive future marketing communications, we may process:

• your name;
• email address;
• phone number, where relevant;
• marketing consent status;
• preferences related to events, offers, updates, or collaborations.

You can withdraw marketing consent at any time by contacting us at info@soussolbar.com.

Website and technical data

When you use our website, we may collect certain technical data, depending on the cookies and tools active on the website. This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time spent on the website;
• referring website or traffic source;
• cookie identifiers;
• approximate location based on technical data.

More details may be provided in our Cookie Policy.

Photo and video data

During events, DJ nights, live jazz evenings, private events, workshops, tastings, or other activities hosted at Sous Sol, photos and videos may be taken for communication, social media, promotional, archival, or brand presentation purposes.

If you do not wish to be photographed or filmed, you may inform our team at the venue or contact us at:

Email: info@soussolbar.com
Phone: +40 731 539 483

We will make reasonable efforts to respect your request.

3. How we collect personal data

We may collect personal data in the following ways:

• when you submit a contact form on the website;
• when you inquire about a reservation, event, workshop, partnership, or collaboration;
• when you book through ialoc;
• when you contact us by phone, email, social media, or direct message;
• when you subscribe to marketing communications, where available;
• when you attend events where photography or filming takes place;
• when you interact with our social media pages;
• when you browse the website and cookies or analytics tools are active.

4. Why we use your personal data

We process personal data for the following purposes:

To respond to inquiries

We use your contact details and message content to reply to questions, requests, event inquiries, collaboration proposals, press inquiries, artist inquiries, and general messages.

To manage reservations

We use reservation-related information to manage table bookings, guest numbers, arrival details, delays, large group requests, and operational planning.

To organize private events and collaborations

We use event-related data to discuss availability, prepare offers, coordinate event details, plan menus, understand guest numbers, manage requirements, and communicate next steps.

To send marketing communications

If you give us your consent, we may send updates about events, new menus, workshops, collaborations, special nights, or other Sous Sol news.

To manage guest experience and venue safety

We may process limited personal data where needed to support guest experience, handle incidents, manage access rules, respond to complaints, protect our staff and guests, and comply with legal obligations.

To promote Sous Sol events and atmosphere

Photos and videos from public or private events may be used to present the Sous Sol atmosphere, document events, promote upcoming nights, share collaborations, and communicate the brand visually.

To improve the website

Technical and analytics data may be used to understand how visitors use the website, improve performance, optimize content, and improve user experience.

To comply with legal obligations

We may process personal data when required by law, accounting rules, tax obligations, consumer protection requirements, requests from public authorities, or other applicable legal obligations.

5. Legal bases for processing

We process personal data under one or more of the following legal bases:

Consent

We rely on consent when you agree to receive marketing communications, where cookie consent is required, or where you voluntarily provide certain optional information.

Contract or steps prior to a contract

We may process your data when necessary to manage a reservation, respond to a booking-related request, prepare a private event offer, or communicate about a service you requested.

Legal obligation

We may process personal data where required by Romanian or EU law, including accounting, tax, consumer protection, or legal compliance obligations.

Legitimate interest

We may process personal data based on our legitimate interest in operating the venue and website, responding to inquiries, managing guest relationships, improving services, protecting the safety of guests and staff, documenting events, and promoting Sous Sol, provided that such interests do not override your rights and freedoms.

6. Reservations through ialoc

Sous Sol uses ialoc as a third-party reservation platform.

When you make a reservation through ialoc, your personal data may be collected and processed by ialoc according to its own terms and privacy policy. Sous Sol may receive the reservation information required to manage your booking.

We recommend reviewing ialoc’s own privacy policy before making a reservation through the platform.

Sous Sol is not responsible for the privacy practices, technical operation, or independent data processing activities of ialoc or other third-party platforms.

7. Who we share personal data with

We may share personal data only where necessary and appropriate, with categories of recipients such as:

• reservation platforms, including ialoc;
• website hosting providers;
• email and communication service providers;
• analytics and cookie service providers, where applicable;
• payment or invoicing providers, where applicable;
• event partners, only where necessary for a specific event or collaboration;
• photographers, videographers, or media collaborators involved in event documentation;
• professional advisors, such as accountants, lawyers, or consultants;
• public authorities, where required by law.

We do not sell your personal data.

8. International transfers

Some third-party tools used for website functionality, analytics, communication, social media, or marketing may process data outside Romania or outside the European Economic Area.

Where such transfers occur, we aim to rely on appropriate safeguards required by applicable data protection legislation, such as adequacy decisions, standard contractual clauses, or other legally recognized mechanisms.

9. How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

As a general guide:

• contact form inquiries may be kept for the time needed to respond and manage the request;
• private event and collaboration communications may be kept for the duration of the discussion and a reasonable period afterward;
• confirmed event-related documents may be kept according to legal, accounting, or contractual requirements;
• marketing data is kept until you withdraw consent or unsubscribe;
• photos and videos used for promotional or archival purposes may be kept for as long as relevant to Sous Sol’s communication, unless you request removal and removal is reasonably possible;
• technical and cookie data is retained according to the settings and retention periods of the relevant tools.

10. Marketing communications

We may send marketing communications only where we have a valid legal basis, such as your consent.

Marketing communications may include:

• upcoming events;
• new menu launches;
• live music nights;
• DJ nights;
• cocktail workshops;
• partnerships;
• special activations;
• private event opportunities;
• other Sous Sol updates.

You can withdraw your marketing consent at any time by contacting:

Email: info@soussolbar.com

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

11. Photos, videos, and event media

Sous Sol is an atmospheric venue where events, music nights, tastings, workshops, and collaborations may be documented through photography and video.

Such materials may be used for:

• social media posts;
• website content;
• event recaps;
• promotional campaigns;
• press or partnership presentations;
• brand archive;
• future communication materials.

If you do not want to appear in photo or video materials, please inform our staff during the event or contact us at:

Email: info@soussolbar.com
Phone: +40 731 539 483

We will make reasonable efforts to avoid using identifiable images of you or to remove them where technically and reasonably possible.

12. Social media

Sous Sol may operate official profiles on social media platforms such as Instagram, Facebook, TikTok, or other channels.

When you interact with us on social media, the platform may process your personal data according to its own privacy policy. This may include comments, messages, likes, shares, tags, profile information, or engagement data.

Sous Sol is not responsible for the independent privacy practices of social media platforms.

13. Cookies and similar technologies

The Sous Sol website may use cookies and similar technologies for:

• website functionality;
• performance and analytics;
• user experience;
• traffic measurement;
• marketing or retargeting, where applicable;
• embedded content or third-party tools.

Where required by law, non-essential cookies will be used only with your consent.

For more information, please consult our Cookie Policy.

14. Data security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online platform, email system, or digital communication method can be guaranteed as completely secure. You should avoid sending sensitive information through contact forms or unsecured communication channels unless necessary.

15. Your rights

Under applicable data protection law, you may have the following rights regarding your personal data:

• the right to be informed about how your data is processed;
• the right of access to your personal data;
• the right to rectification of inaccurate or incomplete data;
• the right to erasure, also known as the right to be forgotten;
• the right to restriction of processing;
• the right to data portability;
• the right to object to certain processing activities;
• the right to withdraw consent where processing is based on consent;
• the right not to be subject to a decision based solely on automated processing, where applicable;
• the right to lodge a complaint with a supervisory authority.

To exercise your rights, you can contact us at:

Email: info@soussolbar.com
Phone: +40 731 539 483

We may need to verify your identity before responding to certain requests.

16. Complaints

If you believe that your personal data has been processed unlawfully or that your data protection rights have been violated, please contact us first so we can review and respond to your request.

You also have the right to contact the Romanian data protection authority:

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal
Website: https://www.dataprotection.ro

17. Third-party websites

Our website may include links to third-party websites, platforms, social media pages, partner websites, booking platforms, or event pages.

This Privacy Policy does not apply to third-party websites. We recommend reviewing the privacy policies of any third-party platform you access.

18. Children’s privacy

Sous Sol is an 18+ venue. Minors are not allowed to enter the venue.

The website and our services are not intended for minors. We do not knowingly collect personal data from minors. If we become aware that personal data from a minor has been collected without appropriate legal basis, we will take steps to delete it.

19. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal obligations, or data processing practices.

The updated version will be published on this page with the latest update date.

Continued use of the website after changes are published means that you acknowledge the updated Privacy Policy.